Soligen Limited Warranty
Soligen Corporation warrants its products will be free from defects in materials and workmanship for a specific length of time from date of purchase. Warranty periods vary by product and are defined at the bottom of this document. If the product proves defective during the warranty period, Soligen Corporation, at its option, will: replace or provide a refund at the current value. This warranty is valid only for the original purchaser of products purchased from an authorized Soligen dealer. Except where prohibited by law the warranty is non-transferable. An original sales order or valid copy the receipt is required to establish purchase date and original purchaser.
Limitation of Warranty:
- Connection to a faulty power source
- Alteration, Modification, Disassembly or unauthorized repair
- Improper use of product
- Normal wear and tear
- User inflicted intentional or accidental damage
- Any other cause not resulting from defects in materials or workmanship.
This Warranty is void if any manufacturer labels or stickers have been removed or altered, or if any counterfeit labels are found on the product. Any counterfeit products are excluded from warranty and will only be returned at the expense of the sender.
SOLIGEN Warranty is void for products within or destined to Cuba, Iran, Sudan, Syria or North Korea. SOLIGEN cannot provide technical support or replacements for those products.
Discontinued or Unavailable Products:
Soligen Corporation will attempt to replace all products with the same product as originally purchased. In the event Soligen Corporation is unable to replace product with the same product purchased, SOLIGEN CORPORATION at its option will: replace that product with a product of similar function and equal or greater value, or provide a refund at the current value.
The customer is required to pay shipping and handling charges to send the defective product to SOLIGEN CORPORATION.
SOLIGEN provides free return shipping and handling to the following countries: Austria, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Korea, South, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States Customers located in countries not list above are required to pay return shipping and handling charges.Customers outside of Canada, United States, Taiwan, and EU Member States will be responsible for any duties or taxes due on RMA replacement shipments.
Media Sanitation for Returned SSD Products:
In order to protect your privacy and any other interests in data, all customers should delete all data prior to returning any products to SOLIGEN. In the event that customers are unable to delete any data on products prior to returning them, SOLIGEN will take extra steps to protect the security of the data. SOLIGEN performs best practice media sanitation as early as possible to purge any data that still resides on the SSDs when returned.
Limitation of Liability:
IN NO EVENT SHALL SOLIGEN CORPORATION BE LIABLE FOR DAMAGES FOR A BREACH OF WARRANTY IN AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THIS PRODUCT INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT. NO SOLIGEN EMPLOYEE, DEALER, OR OTHER AGENT IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.